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Shipping Info



Q:

Do you deliver goods to my country?
A: We deliver orders to most of the destinations in the world, including the USA (incl. APO/FP), Canada, Australia, France, Germany, United Kingdom etc. The estimated delivery time is 7-15 business days (except Christmas / New Year / Adverse Weather / Strike / Uncontrollable situation). Please expect a longer delivery time due to complicated custom declaration in the following countires: Argentina, Brazil, Colombia, Italy. These countries normally it takes 3-5 weeks to be delivered. Sometimes that might take upto 2 months to be delivered.
We don’t ship to the following countries: Afghanistan, Algeria, Angola, Armenia, Azerbaijan Republic, Benin, Bermuda, Bhutan, Botswana, Brunei Darussalam, Burkina Faso, Burundi, Cameroon, Cape Verde Islands, Central African Republic, Chad, China, Comoros, Congo, Democratic Republic of the Congo, Djibouti, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Gabon Republic, Gambia, Ghana, Greece, Guernsey, Guinea, Guinea-Bissau, Hong Kong, Israel, Kazakhstan, Kenya, Latvia, Lesotho, Liberia, Libya, Macau, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Nepal, Niger, Nigeria, Pakistan, Republic of the Cote d'Ivoire (Ivory Coast), Reunion, Rwanda, Saint Helena, Saint Pierre and Miquelon, Senegal, Seychelles, Sierra Leone, Somalia, Sri Lanka, Svalbard and Jan Mayen, Swaziland, Taiwan, Tajikistan, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, Uzbekistan, Vatican City State, Vietnam, Western Sahara, Zambia, Zimbabwe.
Q: How many shipping methods you provide?
What are the different shipping options? And how much?
A: We provide:
- Standard Air mail / Air Parcel ( by default )
- Express Services ( Please contact us for this )
Q: Why I was asked for a phone number in the registration process?
A: We will respect your privacy and will not share, sell any of your personal information to any third party. We may need your contact number because we may need to call to you for your order sometimes if emails does not work. Note that if you choose EXPRESS shipping, a valid contact number is a must otherwise, we are not able to ship as no shipper will accept an express shipment without a valid contact number.
Q: I didn't receive my package, what do I do now?
When will I receive my package if I place an order today?
A: Please note that normal transit time for US, Canada, Australia, France, Germany, UK orders with standard shipping is 7 to 15 business days (except Christmas / New Year / Adverse Weather / Strike / Uncontrollable situation). For other countries (or territories), it usually takes 2 to 5 weeks (could be shorter or longer depending on location and custom regulations). Please login to have your tracking information to track. Please contact our Customer Service team if your order does not arrive in 5 weeks from order date.

 

Note that for standard shipping, online tracking is not guaranteed. If you would like to get the order in a quicker way, you may use our express service, it is a little bit higher in cost, but more secure and faster and online tracking step by step is guaranteed (only applicable to major countries). It normally arrives in 1 week for major countries (provided the custom-clearing is smooth).

Please note express shipping to Brazil and Italia is more or less as shipping via air mail, just that you can track online step by step. We don't limit customers from these 2 countries to select this shipping option, but customers should understand the situation before selecting this situation.
Q: Is the shipping fee charged based on order or item?
A: We offer Air Mail Service to worldwide with a flat shipping rate of USD3.50 per order. No matter how heave or big in your single order, we only charge one time per order.

Q:

I don't want my order any more, can you recall the shipment and cancell the order?
A: Once the order is shipped or in the processing stage, it is not possible to recall and not possible to cancel. However, you can still contact us if you would like to send the package back for refund or to exchange for other items available in our shop. For refund and exchange, it is subject to the terms and conditions, please contact us for help.
Q: How's your business time?
A: We count our business Day as Monday to Friday. Saturdays and Sundays are not counted as business/working days. We are off for all the public holidays.
Q: Can orders be shipped via FedEx (or other couriers) or other shipping methods not offered at checkout?
A: Orders can only be shipped via the shipping methods stated in the Shipping Policy. Other delivery methods are not available at this time unless we agree before customer's checkout.
Q: When will I know if my order has shipped?
A: A shipment confirmation email is sent to you once your order is shipped from our warehouse. Please note some e-mail services incorrectly flag automated messages from our servers as spam - if you don't receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address - in this case please contact our Customer Services to check whether we received your order.

Note: An order has not been yet flagged shipped does not mean a customer can ask for cancelling an order as it might have entered the process for shipping which we may be not able to stop.



Last update: 30 Jan 2016.
We reserved the right to change the terms and conditions stated above without prior notice